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Terms Conditions That Apply to Your duit77 Account

Every account on duit77 operates under these Terms & Conditions — they set out what you can expect from us and what we ask of you.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAvailable where local law permitsSubject to change with noticeContact support with any question

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What These Terms Cover and How They Apply

duit77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions govern your use of the duit77 platform, including how your account is created, how funds move in and out, and how disputes are handled. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, the transaction is subject to

1
both these Terms and the relevant wallet provider's own conditions — please check both before proceeding. Access to the platform and eligibility to hold an account depend on local law and are available only where local law permits. We may update these Terms at any time;
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changes take effect when published on this page, and continued use of your account after that date means you accept the revised Terms. If any section of these Terms conflicts with local legislation in your region, local law takes precedence for residents of that region. Players
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in Melaka and elsewhere in Malaysia should verify their eligibility under applicable local rules before using the platform. We reserve the right to suspend or close accounts that breach these conditions, and any funds linked to a breached account may be held pending review. For clarity
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on any clause, reach our support team before acting — not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a Terms-related question directly with our support team — available during platform operating hours.

Email Support

Send a detailed query about any clause in these Terms to our support address. Provide your account ID so we can pull the right records and respond accurately.

In-Account Help

Log in, head to the Help section, and submit a ticket flagged as 'Terms & Conditions'. We track every ticket and respond in the order received.

ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

These Terms are enforced consistently across all accounts, whether you deposited once via Boost or fund regularly through GrabPay. Below is how we manage the key areas that affect your account security and data.

Account Security

Your account is protected by password and OTP verification. We do not share login credentials or account data with third parties outside what these Terms explicitly permit.

Data Retention

We retain account and transaction records for as long as required under applicable law. You may request a summary of your stored data by contacting support with your account ID.

Cookie Use

The platform uses cookies to maintain your session and remember your payment preferences, including your chosen wallet method. You can manage cookie settings in your browser at any time.

Requesting Changes

To update personal details on your account — such as your registered mobile number — submit a verified request through live chat or email. We verify identity before processing any change.

Common Questions About These Terms

If something in these Terms is unclear, the answers below cover what most account holders ask. For anything not listed here, contact our support team directly.

Yes. All funding methods — including Touch 'n Go eWallet, Boost, and GrabPay — fall under these Terms. The wallet provider's own terms apply separately to the transfer itself.

We can update these Terms and will publish the revised version on this page. Continuing to use your account after the update date means you accept the new Terms as written.

We may suspend or permanently close accounts found to be in breach. Any account balance may be held pending a review of the circumstances before a decision is made.

Access depends on local law and is available only where local law permits. We recommend checking the rules that apply in your region before opening or continuing to use an account.

Contact our support team via live chat or email with your account ID. We will compile the relevant records and respond in line with the retention rules set out in these Terms.

Reach our support team before acting on any clause you are unsure about. We can clarify intent; if a clause conflicts with local law in your region, that law takes precedence.

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